The Newsletter

CX strategy, knowledge management, AI in contact centres — one topic, done properly, every Tuesday. Read by 4,200+ CX professionals.

1 issues published · Free forever
Latest issue
Issue N° 042
Sep 10, 2026
Latest Issue
Topic

Your featured newsletter title here

A short description of the featured issue. Edit this directly in archive-newsletter.php.

Read issue

All issues

1 issues
Delivery schedule
Every Tuesday — directly in your inbox
One issue per week at 8 AM IST. No promotional emails, no sponsor blasts. Just the weekly issue, on time.
Free newsletter
Get the next issue in your inbox
Every Tuesday at 8 AM IST. No spam, no noise — just the weekly issue.
The editor
written by Pratik Salia
PS
The Editor
Pratik Salia
Head of Marketing · Knowmax
Author's note
Head of Marketing at Knowmax GTM, SEO & content Writing since 2024

I work on GTM strategy, content, and partnerships at Knowmax — an AI-powered knowledge management platform for enterprise CX teams.

I write this newsletter because I'm inside these problems every week — talking to contact centre leaders, digging through CX data, and watching what actually moves AHT and FCR vs. what looks good on a slide deck. Not recycled documentation, not vendor marketing. This is where I share the part that doesn't make it into the case studies.

4,200+
Subscribers
1+
Issues
100K+
Monthly readers
2024
Started
Currently building
A free Knowledge Base Audit Framework
Audit template, scoring rubric, and review cadence guide. Subscribers get it first when it ships.
In progress