At CaseKraft, we’re dedicated to providing exceptional products and outstanding customer service for a seamless shopping experience that exceeds your expectations.

Exchange & Replacement Policy

We know that sometimes products can arrive damaged, faulty, or broken during delivery. Don’t worry—we’ll happily send you a free replacement right away.

Eligibility for Exchange

1. Damaged/Defective Products
   a). If your product arrives in a damaged or unusable condition, contact us at support@casekraft.in within 24 hours of delivery.
   b). Unboxing video is must for any type of claim.
2. Original Packaging
   a). The product must be returned in its original packaging, including all contents, in perfect resellable condition.
3. Verification Process:
   a). In some cases, you may be required to submit a screenshot of your phone model name for processing the exchange.
   b). If the product is not available for replacement due to stock unavailability, we will issue a refund.
4. Non-Eligible Conditions
   a). Incorrect size, design, or model selected by the customer at checkout.
   b). Items not in original condition, with missing parts, or damaged due to customer error.
   c). Replacement requests made after 24 hours of delivery.
5. How to Initiate a Return or Exchange
   a). Email us at support@casekraft.in with your order details and issue description
   b). Once approved, securely pack the product and ship it to below address:Return Address-
   Hno. 103 I/S Banke Bihari Gali, Near Pippal Vala Shivala. Batala Road Amritsar, Punjab 143001.
   Use a trackable shipping service to ensure safe delivery. We are not liable for packages lost or stolen during transit.
6. Order Cancellation Policy
   a). You can cancel your order before it enters production by emailing support@casekraft.in
   b). Orders cannot be canceled once they are shipped.
   c). Customers are responsible for all return shipping costs
7. Replacement Policy
   a). If the wrong product is delivered, a replacement request must be raised within 24 hours of delivery
   b). Replacements are shipped within 48 hours of approval.
   c). If the replacement product is unavailable, a refund will be issued.
   d). Once a replacement is issued, it cannot be returned or replaced again.
8. Additional Notes
   a). For claims regarding missing packages, Proof of Delivery (POD) is required.
   b). If the product fails quality assurance checks, we reserve the right to decline the exchange or replacement.For further assistance, please email us at support@casekraft.in. We’re here to help and ensure a smooth shopping experience!